HUMAN RESOURCES

Our philosophy is mainly based on contributing to improve the lives of our customers by continually increasing the value of products and services offered by the human resources, which are the most important asset of FAF-DC. As such, they (the Human Resources) are guaranteed a satisfactory payment system, working conditions, and competitive professional developments/training.

The more FAF-DC considers the human resources as a critical issue, the more it is convinced that it is them that can be able to develop, maintain and consolidate a market competitive advantage of the Company. We compete with values to be benefited by our customers, to be exposed by our products and to be developed by our employees in order to be competitive in competence, knowledge, motivation, integrity, trust and professional developments.

FAF-DC Staff professional training is realized through activities, the main of which being: (a) instructions for newly  recruited professional staff, and (b) trainings and conferences developed by international institutions and microfinance networks, workshops and exchange visits with microfinancerelated topics, qualification courses which have had a significant impact on improving the performance of FAF-DC staff.

During the year 2010, about 57 FAF-DC staff members professionals attended international and national trainings on: microfinance; Micro and SME (MSME) financing; customer relations; procurement and financial management.

A total of 33 staff members were trained in-country on FAFDC operational procedures and 30 others on the newlyintroduced banking software.

FAF-DC Training programs have had a positive impact on the level of professionalism and performance of the staff, thus influencing very much in meeting the set objectives and in developing a successful professional career.